Account and Payment

How do I get an a copy of my invoice or VAT receipt?
Once the ride has been completed, you will be able to download a copy of your invoice.  If you would like to check if the booking has VAT and would like to ...
Tue, 25 Sep, 2018 at 9:52 AM
My journey was not completed / driver failed to show - how do I get a refund?
In the event where your booking was canceled by the operator, your refund will be processed automatically. This can take up to 5 working days to show in you...
Mon, 13 Aug, 2018 at 8:22 AM
How do I pay for my trip?
You can pay by credit/debit card, PayPal or by cash to the driver on the day. We accept all major cards including American Express as payment. Business cust...
Fri, 28 Jul, 2017 at 8:58 AM
Marketing Emails
When booking with us, internal marketing email will be sent. Customers can turn this off by logging in to your account and changing the marketing email sett...
Fri, 28 Jul, 2017 at 8:58 AM
How Do I Delete My Account?
If you feel, for some reason you would like to delete your account, you can do this by logging in to your account and going to the 'Settings' page...
Wed, 28 Nov, 2018 at 4:01 PM
I Have Put a Deposit Down for my Booking, When Will you Take the Remaining Balance?
If you have made a deposit booking, the date for the remaining payment to be taken will be shown on your original booking details email. Please see the exam...
Thu, 29 Nov, 2018 at 4:37 PM
I Want to Change my Account Email Address
Unfortunately, with all accounts, we are unable to change the email address. If you do need to change your email, you will need to 'Signup' again ...
Tue, 4 Dec, 2018 at 11:42 AM
I Cannot Remember my Password, How do I Reset it?
If you are trying to login to your account but it states the password is incorrect or you can't remember it, you can reset your password by selecting &...
Wed, 5 Dec, 2018 at 11:07 AM